Is texting customers legal?
Yes, when the customer agrees. Ask "Is it OK if we text you a follow-up about this quote?" before you enter their number. Every first text names your business and explains how to opt out, and STOP is honored instantly.
How many texts does a customer get?
At most 3: a thank-you right away, then up to 2 check-ins, one a day. It stops as soon as they reply or text STOP.
What happens when a customer replies?
Their reply is forwarded to your phone with their name and quote attached, and the remaining follow-ups are cancelled. You take it from there.
What if a customer texts STOP?
They're opted out immediately and permanently. We won't text that number again, even if you enter a new quote for them later.
Will texts go out in the middle of the night?
Not if you turn on daytime-only sending — follow-ups will wait until business hours in your time zone.
Can I change what the texts say?
Yes. You can adjust the wording so it sounds like your business. The opt-out line stays in the first message.
Do my customers pay anything?
No. Standard message and data rates from their phone carrier may apply, like any text.
Stop losing jobs to slow follow-up.
Set it up once. Every quote gets followed up — automatically.
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